What is Caller Name Presentation (CNAP) and Why You Need It
Have you ever received a call from an unknown number and wondered who it was? Or have you ever missed a call from a potential customer or client because you did not recognize their number? If so, you are not alone. Many people face these problems every day, especially in the era of spam calls and robocalls.
That is why you need caller name presentation (CNAP), a feature that will allow you to know the identity of the person calling you. The basic idea is that if you are aware of the person calling you, you can make an informed choice about those calls.
How does CNAP work?
Caller name presentation (CNAP) is a supplementary service that is used in telephone networks to provide name identification of the calling party. The CNAP information is most often displayed in the caller ID section of your phone screen. The information could be the person’s name or a company name. The caller’s name can also be blocked and display “restricted”, or if technical failures occur “not available”.
In India, the Telecom Regulatory Authority of India (TRAI) has recently proposed to introduce CNAP in telecommunication networks. Under this proposal, phones would need to display the name of a caller, by extracting the name of the telecom subscriber from their SIM registration data. This would provide the called individual with information about the calling party (similar to ‘Truecaller’ and ‘Bharat Caller ID & Anti-Spam’).
What are the benefits of CNAP?
Caller name presentation (CNAP) has many benefits for both callers and receivers. Some of them are:
It enhances customer service and satisfaction by allowing callers to identify themselves and their purpose of calling.
It increases trust and credibility by reducing the chances of fraud and scam calls.
It improves efficiency and productivity by enabling receivers to prioritize and manage their calls better.
It saves time and money by avoiding unnecessary callbacks and voicemails.
It protects privacy and security by allowing receivers to block unwanted or harassing calls.
How can you get CNAP?
If you are interested in getting caller name presentation (CNAP) for your phone, you will need to check with your service provider if they offer this feature. Some service providers may charge a fee for this service, while others may provide it for free or as part of a package.
Alternatively, you can also use third-party apps or software that provide caller name identification services. However, these apps or software may not be reliable or accurate, as they depend on user-generated data or online databases that may not be updated or verified. Moreover, these apps or software may also pose risks to your personal data and privacy, as they may collect or share your information without your consent.
Therefore, it is advisable to use CNAP services that are provided by your service provider or authorized by TRAI, as they are more likely to be secure and trustworthy.
Conclusion
Caller name presentation (CNAP) is a useful feature that can help you identify who is calling you and why. It can also help you avoid spam calls, fraud calls, and robocalls that may waste your time or harm you. By using CNAP services, you can improve your communication experience and make better decisions about your calls.
If you want to learn more about CNAP and how it works, you can visit the TRAI website or contact your service provider for more details.
